Payment, Refund & Cancellation Policy

Last updated: 26 September 2026 · the numbers follow the live payment settings

Terms version 4, in force since 16 Oct 2026.

1. How Pro is paid for

Pro is prepaid: 12 months ($79.00) or a 30-day pass ($9.00), paid in USDC on the Base network, in USDT (TRC-20) on the TRON network or in bitcoin (BTC) on the Bitcoin network, to the address on your invoice — or, when your account credit covers the whole price, with that credit and nothing to send. A bitcoin invoice is priced at the BTC rate stated on it, fixed for that invoice. Nothing renews automatically, so there is never a recurring charge to cancel. On dated plans, when your period ends your account goes back to the free plan and keeps its watchlists, saved searches and reviews. Paying again before the end adds the new period after your current end date. The full rules are in section 8 of the Terms of Service.

2. Cancelling an invoice

Until you pay, you can cancel an invoice on its page in your account; nothing is charged, and any account credit the invoice held goes back to your balance. Once a payment for it has been seen on chain it can no longer be cancelled — it is credited or reviewed instead. An unpaid invoice also simply expires when its quote runs out. An invoice paid with account credit is complete at once and cannot be cancelled; the refund rules below apply to it.

3. Refunds

Full refund within 7 days if you have barely used Pro. If you ask within 7 days of your payment being credited and you have barely used Pro — no CSV export, no API key created and no more than 10 Change alerts delivered — we refund the purchase in full and end its Pro period. Otherwise payments are not refundable: your Pro stays active for its purchased term. Time left on a prepaid period is not refunded if you stop using it, except in the shutdown case in section 6.

A refund in cash covers only the money that actually arrived on chain, less the network fee of sending it back. Any part you paid with account credit goes back to your credit balance, not out as cash. Refunds are paid in the same token on the same network, to a wallet address you control and confirm to us by email from your account address — not automatically to the sending address, which may belong to an exchange. A bitcoin payment is refunded in BTC: the amount of BTC that arrived (or its pro-rated part), not its US-dollar value on the day of the refund. A refund also ends a locked renewal price the purchase created, and a referral reward it would have earned.

4. Payments that don't match the invoice

• Bitcoin within 1 % of the amount counts as the full amount.
• A little short (at least 97 %) is credited automatically, with the full period; the difference is added to your next invoice.
• More short (less than 97 %) is checked by a person, who contacts you and either credits it or refunds what arrived, less the network fee.
• Up to twice the amount is credited automatically; the extra is added to your account credit for later purchases (credit is not cash).
• More than twice the amount is checked by a person; the excess is refunded (less the network fee) or added to your account credit.
• Late, duplicate or after-cancel payments are checked by a person and credited or refunded.

We aim to settle every manual check within 1 business day (a target, not a guarantee) and email you the outcome. Please don't send a second payment while a check is open.

5. Wrong token, network or address

Crypto transfers cannot be reversed. Only the token on the network shown on your invoice, sent to its address, can be credited — for bitcoin, an on-chain payment on the Bitcoin network (not Lightning, not BEP-20 and not wrapped BTC). Funds sent as another token, on another network or to another address may be lost, and we may be unable to recover them; where recovery is possible we may attempt it at our discretion and deduct its cost. Never send funds to an address from an old, expired or cancelled invoice. A transaction ID alone does not prove who made a transfer: access starts only once the payment is matched on chain.

6. If we shut down

If we discontinue Pro or the service, we give at least 30 days' notice by email and refund prepaid time left on the shutdown date — the unused whole days, pro-rated from what you paid, and your account credit balance — in the coin you paid with (USDC, USDT or BTC) to a wallet address you give us within 60 days of the notice.

7. Account credit

Account credit (unused time converted by a plan change, an overpayment, referral rewards) is not cash and cannot be transferred. It is used on your next purchase unless you switch it off at checkout, and it covers the whole price or leaves at least $1.00 to pay on chain. It does not expire. Credit is paid out in cash only as sections 3 and 6 say.

8. Card subscriptions

If card payments are offered, the checkout will identify the processor, the price and the renewal interval, and an active card subscriber manages or cancels the subscription through the customer-portal link on the Billing page.

9. Contact

Refund requests and payment questions: support@cparadar.com, from the email address on your account, with the invoice ID. Your invoices, receipts and credit are under Billing in your account.